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About
Us
AAT is an
independently owned and operated auto appraisal consulting business
in the startup phase. The company offers auto appraisal training
courses that can be taught as written or customized to meet the
individual needs of the insurance carrier. Although not limited to,
the primary client for AAT is a small to midsize carrier concerned
with appraisal consistency and customer service. We offer services that
provide necessary training at a fraction of the
cost of employing a full-time trainer. AAT will also work
with larger insurance carriers to help supplement their existing
training programs.
The
owner, Ray Belsito, has a combined total of 20 years experience
in the insurance and collision repair industries. Aside from
operating his own business, he has over 8 years
experience working for one of the nations largest property and
casualty insurers. During that time, he managed a large appraisal
operation for the company and for 4 years was responsible for the
training of the entire appraisal staff nationwide. His experience
ranges from high level appraisal operations to advanced technical
training, having been a corporate trainer as well as an I-CAR
instructor. This experience makes him the ideal candidate to work
with your staff to review and make suggestions that will improve
your existing process, increase appraisal effectiveness and
ultimately improve customer service.
Our courses were
specifically designed to be taught in just about any classroom
environment anywhere in the US, therefore reducing the cost associated with employee
travel, unnecessary independent usage and, most importantly,
valuable employee time in the field. Thank you and I look forward to
speaking with you.
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Personal Resume
Work Experience
Minuteman School of Applied Arts and Sciences - September, 2008
to 2010
Positions – Supervisor / Teacher
·
Responsible for the supervision of four full-time
instructors and two instructional aids in the Agriculture and
Transportation cluster.
Liberty Mutual - October, 2000
to September, 2008
Positions – Manager, three years - Senior Technical Training
Consultant, four years - Field Appraiser, one year.
·
When I left the company, I was jointly responsible for
the performance of ten managers with over ninety field appraisers
reporting to them and two hundred vender relationship direct repair
shops. I had five managers, twenty seven field adjusters and three
direct repair program managers reporting directly to me. We
processed approximately forty five thousand appraisals per year,
which represented approximately $105 million in auto damage claim
payouts
·
As a Senior Technical Training Consultant I was
responsible for the technical content and training of nine regional
managers, forty two supervisors and four hundred fifty field
auto damage appraisers and direct repair managers across the US. I developed and
facilitated several training programs ranging from one-day to
two-week sessions. I attended many professional development programs
all centered on adult education and training design.
·
As a field adjuster, I completed field appraisals and
settled auto damage claims on a daily basis.
Courtesy Auto Body, Worcester, MA 1992 to 2000
Position - Owner
·
I successfully owned and operated a collision repair center with
three employees. I had a used car license and sold cars as well. I
opened the business independently at twenty three years old and was
very successful for the entire time I owned it. I sold the business
because I had a desire to work in a more professional environment,
and I knew I would be successful working for a large corporation. I
then went to work for Liberty Mutual as an auto damage appraiser and
in one year I was promoted to the home office team. As a home office
employee, I was personally responsible for the training of Liberty
Mutual’s entire appraisal staff nationwide.
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Education and Training
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I am currently enrolled as part-time student at
Nichols College. I have completed five of thirteen classes necessary
to earn an MBA.
·
I attended Becker College’s business program in
Worcester, MA. I earned a Bachelor of Science in Business
Administration. I graduated Magna Cum Laude with a final GPA of 3.9.
·
Early in my
training career, I attended AMA’s (American Management Association)
Train-the-Trainer program.
·
I have attended
multiple Microsoft Office product training sessions. I am highly
proficient in Power Point and Excel.
·
I completed
Achieve Global’s, Stellar Service and Coaching for Stellar Service
two-day certification program and taught classes to office personnel
nationwide.
·
I was a prior member of Toast Master’s.
·
I completed
Langevin Learning Services, Instructional Design for New Designers
five-day training workshop.
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I attended
Northeastern University’s, Auto Damage Appraiser Licensing course.
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I have attended
many conferences hosted by I-CAR, SEMA, The Training Conference and
NACE.
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Licenses
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Massachusetts Department of Elementary and Secondary
Educator’s License # 438459
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Massachusetts Auto Damage Appraiser License # 1251
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